KEEPING YOUR FAMILY SAFE

Coronavirus Message2021-04-22T11:15:47-06:00

A letter to our guests from CEO Patrick Morandi

 

Dear Valued Guests,

Our management team has developed a comprehensive plan to safely open Roaring Springs. We have shared our plan with officials at Central District Health Department, Idaho Health & Welfare and the Meridian Mayor’s Office and they have given it their approval. Waterparks are authorized to open in Stage 3 of the Governor’s Idaho Rebounds plan.

Some of the measures we are taking to provide a safe environment for our guests and our team members include:

  • The CDC states: “Proper operation, maintenance and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or deactivate the virus that causes COVID-19.”
  • More importantly, Roaring Springs is one of the only aquatic facilities in the Treasure Valley with Ultraviolet Light on all our pools as an added layer of protection for our guests. In the spring of 2018 we invested $350,000 to install UV light on every drop of water that circulates through the waterpark. UV light works by disrupting the DNA or RNA of specific organisms, such as viruses, which in turn, kills or inactivates the virus completely.
  • Asking employees and guests with any symptoms of COVID-19 to stay home.
  • Per Central District Health’s public health advisory, all guests are strongly recommended to wear face coverings to enter & move about the park, in food lines, gift shop and in restrooms for guests over the age of 2. Employees are required to wear face coverings for the entirety of their shifts. Face coverings WILL NOT be permitted in the water. Keep your mask in a dry place when on towers, slides or in pools. Face masks and shields are available for $1 at the ticket booth.
  • Checking the temperatures of all employees before they enter the parks using touch-free infrared thermometers. Any employee with a fever at or above 100.4 degrees F will not be permitted to work.
  • Limiting the number of guests to 50% of capacity in the Wave Pool and Endless River.
  • Placing alcohol-based hand-sanitizing stations throughout all areas of our parks.
  • Requiring most employees to wear face coverings (except lifeguards guarding pools).
  • Where possible employees will interact with guests from behind Plexiglass shields.

We hope these measures give you peace of mind as you visit our facilities, now and in the future. We look forward to helping your family create fun and special memories this summer.

Sincerely,

Patrick Morandi, CEO
Roaring Springs Waterpark, Wahooz Family Fun Zone & the Galaxy Event Center

Frequently Asked Questions

Are guests required to wear face coverings at Roaring Springs?2021-04-22T10:51:52-06:00

Per Central District Health’s public health advisory, all guests are strongly recommended to wear face coverings to enter & move about the park, in food lines, gift shop and in restrooms for guests over the age of 2.  Employees are required to wear face coverings for the entirety of their shifts.

Face coverings WILL NOT be permitted in the water.  Keep your mask in a dry place when on towers, slides or in pools.

Face masks and shields are available for $1 at the ticket booth.

Is Roaring Springs open?2021-04-22T10:52:42-06:00

Roaring Springs is allowed to operate with authorization given in Stage 3 of the Governor’s Idaho Rebounds plan.

Is the new Snake River Run ready to ride?2021-04-22T10:53:48-06:00

Yes, Snake River Run was completed in the spring of 2020 and is ready to ride!

Will all employees wear masks in the waterpark?2020-08-21T06:00:51-06:00

All employees will be required to wear masks, with the exception of lifeguards guarding bodies of water such as the Wave Pool, Endless River, Bearfoot Bay and catch pools at the bottoms of slides. Our aquatic risk management consultants are strongly recommending lifeguards NOT wear masks when guarding bodies of water most significantly due to safety hazards masks pose when submerged in water. Additionally, masks may delay care when a lifeguard is required to blow their whistle during an aquatic emergency.

 

Will the overall capacity of Roaring Springs be limited? 2021-04-22T10:57:04-06:00

No, the overall capacity of Roaring Springs will not be limited since it is a large, outdoor venue where families have the ability to socially distance.  Capacities in the Wave Pool and the Endless River will be limited to 50%.

Will the number of swimmers be limited in pools?2021-04-22T10:58:01-06:00

Yes, the number of swimmers will be limited to 50% capacity in the Wave Pool and the Endless River.  We will not be releasing the number of swimmers allowed in each pool, but capacities will follow guidelines in the CDC’s Model Aquatic Health Code.

How will the number of guests in the Endless River be controlled?2020-08-21T06:00:53-06:00

There will be one socially distanced entrance and exit point open to the Endless River near the Double Trouble drop slide where a lifeguard will be keeping count.  The other five exits will be used as emergency exits.

Are temperature checks required for guests?2021-03-26T12:21:38-06:00

Roaring Springs will not be checking guest temperatures for the 2021 season.  We will be taking employee temperatures as they arrive at work.  If any employee has a temperature at or above 100.4 degrees they will be asked to return home until symptoms have resolved without fever reducing medication.

Will cabana rentals be available?2020-08-21T06:00:54-06:00

Yes, all cabanas are available for rent.

Will free life jackets be available?2020-08-21T06:00:55-06:00

Yes, life jackets are available on by the Wave Pool.  We will be disinfecting them throughout the day.

 

Will Roaring Springs offer Swimming Lessons this year?2021-04-22T11:03:36-06:00

Yes, we will be offering Roaring Springs Swim School for the summer of 2021.

 

Will Roaring Springs be holding birthday parties or group events?2021-04-22T11:04:45-06:00

Ada County is in Stage 3 of the Governor’s Idaho Rebounds plan, so we are currently holding birthday parties or group events for 50 or fewer guests.  We can apply to Central District Health Department for approval on larger events.

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