KEEPING YOUR FAMILY SAFE

Coronavirus Message2020-07-17T15:19:39-06:00

A Message from our CEO

A letter to our guests from CEO Patrick Morandi

Dear Valued Guests,

UPDATE: Per Ada County’s order starting July 15, 2020, face coverings WILL be required to enter the waterpark, in food lines, gift shop and restrooms for every guest over the age of 2*.

Face coverings WILL NOT be permitted in the water.  Keep your mask in a dry place when on towers, slides or in pools.

Face coverings will not be required in Cabanas or on pool furniture where 6-feet social distancing is possible. Pool furniture is arranged in pods to accommodate social distancing.

Masks are available for $1 at the ticket booth.

*Persons who cannot tolerate wearing a mask due to medical, ADA, hearing impairment or other reasons are exempt.

Roaring Springs Waterpark is now open daily and the new Snake River Run is ready to ride.

Waterparks are authorized to open in Stage 3 of the Governor’s Idaho Rebounds plan.

Our management team has developed a comprehensive plan to safely open Roaring Springs. We have shared our plan with officials at Central District Health Department, Idaho Health & Welfare and the Meridian Mayor’s Office and they have given it their approval.

Some of the measures we are taking to provide a safe environment for our guests and our team members include:

  • The CDC states: “Proper operation, maintenance and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or deactivate the virus that causes COVID-19.”
  • More importantly, Roaring Springs is one of the only aquatic facilities in the Treasure Valley with Ultraviolet Light on all our pools as an added layer of protection for our guests. In the spring of 2018 we invested $350,000 to install UV light on every drop of water that circulates through the waterpark. UV light works by disrupting the DNA or RNA of specific organisms, such as viruses, which in turn, kills or inactivates the virus completely.
  • Asking employees and guests with any symptoms of COVID-19 to stay home.
  • Checking the temperatures of all guests and employees before they enter the parks using touch-free infrared thermometers. Any person with a fever at or above 100.3 degrees F will not be permitted to enter.
  • Implementing social distancing measures in queue lines, restaurants, and all areas of the park. A waterpark is different than a public pool because riders are dispatched on slides that allow for social distancing.
  • Limiting the number of guests to 50% of capacity in the Wave Pool, Endless River, Leisure Lagoon and Bearfoot Bay.
  • Placing alcohol-based hand-sanitizing stations throughout all areas of our parks.
  • Requiring most employees to wear face coverings (except lifeguards guarding pools).
  • Requiring guests to wear face coverings, as stated above (per Ada County mandate).
  • Where possible employees will interact with guests from behind Plexiglass shields.

We hope these measures give you peace of mind as you visit our facilities, now and in the future. We look forward to helping your family create fun and special memories this summer.

Sincerely,

Patrick Morandi, CEO
Roaring Springs Waterpark, Wahooz Family Fun Zone & the Galaxy Event Center

Frequently Asked Questions

Are guests required to wear masks at Roaring Springs?2020-07-17T15:24:20-06:00

Per Ada County’s order starting July 15, 2020, face coverings WILL BE required to enter the waterpark, in food lines, gift shop and restrooms for every guest over the age of 2*.

Face coverings WILL NOT be permitted in the water.  Keep your mask in a dry place when on towers, slides or in pools.

Guests will not be required to wear face coverings in cabanas or on pool furniture, as long as they are socially distanced from other guests.  Pool furniture is arranged in pods for social distancing.

Masks are available for $1 at the ticket booth.

*Persons who cannot tolerate wearing a mask due to medical, ADA, hearing impairment or other reasons are exempt.

Is Roaring Springs open?2020-07-15T11:29:18-06:00

Roaring Springs is now open seven days a week with authorization given in Stage 3 of the Governor’s Idaho Rebounds plan.

Is the new Snake River Run ready to ride?2020-06-24T08:51:47-06:00

Yes, construction is complete on Snake River Run and it will be ready to ride by opening day.

Will all employees wear masks in the waterpark?2020-06-24T08:47:08-06:00

All employees will be required to wear masks, with the exception of lifeguards guarding bodies of water such as the Wave Pool, Endless River, Bearfoot Bay and catch pools at the bottoms of slides. Our aquatic risk management consultants are strongly recommending lifeguards NOT wear masks when guarding bodies of water most significantly due to safety hazards masks pose when submerged in water. Additionally, masks may delay care when a lifeguard is required to blow their whistle during an aquatic emergency.

 

Will the overall capacity of Roaring Springs be limited? 2020-06-24T08:48:37-06:00

No, since Roaring Springs is an 18-acre waterpark we have the ability to socially distance guests within the park, in certain pool and on attractions without limiting overall capacity of the park.  Capacities in the Wave Pool, the Endless River and Bearfoot Bay will be limited to 50%.

Will the number of swimmers be limited in pools?2020-06-24T08:49:14-06:00

Yes, the number of swimmers will be limited to 50% capacity in the Wave Pool, Endless River, Leisure Lagoon and Bearfoot Bay.  We will not be releasing the number of swimmers allowed in each pool, but capacities will follow guidelines in the CDC’s Model Aquatic Health Code. All other attractions create social distance as riders are dispatched.

How will the number of guests in the Endless River be controlled?2020-06-24T08:50:38-06:00

There will be one socially distanced entrance and exit point open to the Endless River near the Double Trouble drop slide where a lifeguard will be keeping count.  The other five exits will be used as emergency exits.

How will queuing lines work on the slide towers?2020-06-24T08:49:55-06:00

Stickers will be placed on the tower stairs every six feet and families will be allowed to stand together.  Once the line reaches the bottom of the stairs queuing will no longer be allowed to prevent long lines that extend into other socially distanced areas.  Guests will be asked to come back once there is room to line up on the stairs.

How will the temperature checks be handled for guests?2020-06-24T08:46:24-06:00

As guests arrive at the waterpark they will pull up to a temperature check station and stay in their car while a first aid certified employee wearing personal protective equipment checks each person’s temperature through open car windows.  The employee will hold a touch-free infrared thermometer two inches from the forehead.  If any person has a temperature at or above 100.3 degrees the temperature checks will stop and the party will be asked to return home until symptoms have resolved without fever reducing medication. To protect guest privacy we will not be recording any temperatures.  It will be a simple three second scan.

Will cabana rentals be available?2020-07-15T11:35:19-06:00

Yes, all cabanas are available for rent.

Will free life jackets be available?2020-07-15T11:34:19-06:00

Yes, life jackets are available on by the Wave Pool.  We will be disinfecting them throughout the day.

 

Will Roaring Springs offer Swimming Lessons this year?2020-06-24T08:55:08-06:00

Yes, we will be offering three sessions of Swim School, starting Monday, June 29.  Right now we are taking sign-ups over the phone at 208-884-8842 ext 0.  Online registrations will be available by Mon, May 11.

 

Will Roaring Springs be holding birthday parties or group events?2020-07-15T10:48:28-06:00

Ada County is in Stage 3 of the Governor’s Idaho Rebounds plan, so we are currently holding birthday parties or group events for 50 or fewer 50 guests, with social distancing.

Will the deadline on Roaring Reader tickets be extended?2020-06-24T08:54:34-06:00

Yes, Roaring Reader tickets will be valid through the end of the 2020 season.

What is Roaring Springs doing for Season Pass holders to make up for the delayed opening?2020-06-24T08:54:00-06:00

You can see Roaring Springs Peace of Mind policy for Season Pass Holders on the Season Pass page of our website.

Guests who have purchased or will purchase a 2020 Season Pass by the day before the waterpark opens will receive one FREE Bring-a-Friend day ticket that can be used on any 2020 operating day.  Free 2 & under season passes excluded.
Guests who have purchased or will purchase a 2020 Gold Pass by the day before the waterpark opens will receive one additional Free Bring-a-Friend ticket.
We will be extending the Roaring Springs season through the last weekend in September (weather permitting) to make up for days we missed in May.

If you choose you have more options:

Transferring your season pass to the 2021 season (pass cannot be activated by use in the 2020 season).
Exchanging the value of your season pass for a gift card good at Roaring Springs or Wahooz.
If you would like to transfer or exchange your season pass please call Guest Relations at 208-884-8842 ext 0.     ​

 

What if someone tests positive for COVID who has been at Roaring Springs?2020-06-24T08:51:13-06:00

We will follow the procedures set forth by Central District Health Department for cleaning and sanitizing the park.

How can Roaring Springs open if Boise City public pools aren’t?2020-06-24T08:45:45-06:00

First, Roaring Springs is one of the only aquatic facilities in the Treasure Valley with Ultraviolet light on all our pools as an added layer of protection for our guests.  In the spring of 2018 we invested $350,000 to install UV light on every drop of water that circulates through the waterpark.  UV light works by disrupting the DNA or RNA of specific organisms, such as viruses, which in turn, kills or inactivates the virus completely.  Second, a waterpark is different from a public pool because riders are dispatched on slides that allow for social distancing.  We will be practicing social distancing and thorough disinfecting in queue lines, dining areas, the gift shop and throughout the waterpark.  We will also be limiting the capacity to 50% in our Wave Pool, Endless River and Bearfoot Bay kids play area.

How can Roaring Springs open in Stage 3 when gatherings of 10 to 50 with social distancing are allowed?2020-06-24T08:44:59-06:00

A waterpark is different than a public pool because we are able to dispatch riders on the slides which creates social distancing.  We will also be implementing social distancing and thorough disinfecting in queuing lines, on towers, in dining areas, the gift shop and throughout the park.  We will be limiting capacity to 50% in the Wave Pool, Endless River, Leisure Lagoon and Bearfoot Bay at one time.   State and local health officials have approved our extensive safety plan.

In what stage of the Governor’s Idaho Rebounds plan will Roaring Springs open?2020-06-24T08:42:50-06:00

Governor Little has given authorization for waterparks to open in Stage 3, starting May 30: https://rebound.idaho.gov/wp-content/uploads/2020/05/stage3-protocols-outdoor-pools-splashparks-waterparks.pdf. In addition, we shared our plan for extensive safety measures with officials at the Governor’s Office, the Idaho Department of Health and Welfare and the Meridian Mayor’s Office and they have given it their approval.